top of page

Thunupa Festival LLC: Official Policies

 

Welcome to the official policies page for Thunupa Festival LLC. By purchasing tickets and attending our event, you agree to be bound by the following terms and conditions.

 

1. About Us

 

  • Company: Thunupa Festival LLC

  • Location: Wyoming, USA

  • Event: Thunupa Festival

  • Venue: Salar de Uyuni (Uyuni Salt Flats)

  • Nature of Business: Thunupa Festival LLC is an event organizing company dedicated to producing high-quality music and cultural events, including the Thunupa Festival, an immersive event held at the unique and iconic location of the Uyuni Salt Flats.

 

2. Ticket Delivery Policy

 

  • Delivery Method: All tickets for the Thunupa Festival are digital and will be delivered exclusively via email.

  • Delivery Timeframe: Tickets will be sent to the email address provided by the customer at the time of registration and payment. Ticket delivery is generally immediate upon successful completion of the purchase process.

  • Customer Responsibility: It is the customer's sole responsibility to ensure that the email address provided is accurate and that their email service allows for the reception of emails from info@thunupafestival.com. Thunupa Festival LLC is not responsible for tickets not received due to an incorrect email address or issues with the customer's email service.

 

3. Exchange and Return Policy

 

  • Final Sale Policy: All ticket sales are final and non-refundable. No refunds will be issued for any reason, including but not limited to, a change in personal plans, weather conditions, or dissatisfaction with the event.

  • Ticket Transfer Policy: Tickets are transferable one time only. The transfer of a ticket to another individual must be officially completed through Thunupa Festival LLC's designated process to be considered valid for entry.

  • Transfer Procedure: To initiate a ticket transfer, the original purchaser must contact info@thunupafestival.com with their request. All transfer requests must be submitted at least seven (7) days prior to the event start date of December 30th.

  • Late Transfers: Any transfer requests received less than seven (7) days before the event will be reviewed on a case-by-case basis and are subject to the sole discretion of the event organizers. No guarantees can be made for transfers requested within this timeframe.

  • Cancellation Clause: In the unlikely event that the Thunupa Festival is canceled by the organizers, a new policy regarding refunds or a rescheduled event will be communicated to all ticket holders. This is the only circumstance under which refunds or exchanges may be considered.

 

4. Legal Information

 

  • Company Name: Thunupa Festival LLC

  • EIN: Please insert your EIN number here.

  • Jurisdiction: This agreement is governed by the laws of Wyoming and the United States. Any disputes related to these policies will be resolved in the appropriate US courts.

bottom of page